On ten/12/2017 at 325pm I known as again to Customer support. Debbie was not readily available so I used to be connected with Steve. Immediately after experiencing the entire rationalization once again I had been requested by Steve to convey the bicycle back again to the supplier for them to perform further diagnostics with tech support mainly because they however believed that both wired and wi-fi should have labored. I did provide the bike bake and once more had to acquire an uber residence and again when it had been completed to select it up. I had questioned Steve for the duration of our conversation if he felt my ask for was unreasonable or how he would really feel if he were being me and had this A great deal time and money invested. However he was Specialist in his response and tried using to not throw the employer under the bus he did concur there have been apparent problems in data provided to me in regards to the products.
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The amount was off and upon further investigation While using the dealership; my five-12 months extended protection was in actual fact not included to my acquire. Once i called the dealership on five/22/fifteen and requested them why my 5 calendar year security was not on file With all the services Centre they instructed me that “I never ever obtained itâ€. He later connect with me again and claimed that he had produced a mistake and didn't insert my 5 protection system. To generate matters even even worse, they didn't appropriately inform me that the first two yrs with the extended safety I bought is covered via the company and afterwards the remaining three many years is covered by the dealership. Below I am pondering my five-yr extended defense is hassle-free and all I have to do is Visit the dealership, I used to be very misinformed. All the things I used to be informed and revealed on the dealership was misrepresented and I sense as though the conditions and terms weren't correctly stated. Furthermore, I had been never ever provided the Hole insurance policy for my motorcycle and I constantly purchase Hole insurance policy on all my motor vehicles. I acquired this motorcycle to enjoy my day without work operate and ignore my troubles. I’m a disabled Iraq Veteran and did genuinely feel that Harley Davison was a fantastic firm to get a motorcycle from. I’m truly bothered that I spent more than $twenty five,000 on your own products and it was previously experienced presented me countless troubles. There is absolutely no way I predicted this A lot issues which has a brand new motorcycle, which is why I selected to acquire a different design not used. Part of Harley Davidson’s mission assertion is “fulfilling goals of non-public flexibility is in excess of a period. It’s our function and our passion. We convey a motivation of Excellent consumer ordeals to everything we doâ€. There isn't a dream below, only a nightmare. The choice I built in acquiring a Harley Davidson was due to background and status from the manufacturer, this dealership and their customer support representatives have not revealed any commitment to your brand name Harley Davidson.
May well 20, 2014 at 6:22 pm Hey there fellas, my identify is Manuel, I´m from Monterrey Mexico I am a HOG member And that i´d like to talk to somebody of your staff members with regards to some kind of complications which were taking place in HARLEY DAVIDSON COYOTE (MONTERREY)…..the operator Ricardo Sanchez has turned the High definition franchaise into some kind of gang, to The purpose that Ricardo went mad b/c a consumer made a decision to acquire his harley in other HD vendor but when he went to COYOTE HARLEY, Ricardo beat him which has a adhere on his head, the man been given 27 stiches and he´s in terrible situations….
Now High definition has unveiled some newer designs that are appalling. I'm not confident who inside the USSA will purchase Those people but it surely wont be us older folks.
On hearing thiis news I had been so pissed off and indignant With all the lack of customer care let alone professionism I remaining the institution for anxiety I might retillate in unbecoming method. As soon as I returned home I called Harley Davidson of Baltimore and questioned to talk on the Support Manager’s Supervisor. Donnie Myers, the Service Supervisor’s supervisor educated me that there was practically nothing he could do in regards to the length of time it takes parts to arrived, he went on to tell me that when the pieces get there it can have a mechanic 30 hours to repair my bicycle, and my bicycle may be maintenance faster , but he doubted it. I'm a seasoned bike rider of eight yrs and this is my first American designed bike and I am able to definitely say I'm entirely dissatisfied, and pissed off Along with the deficiency of customer support render to me of an American crafted bicycle. I'm able to say issues would've been unique if I only new prior to purchasing this bike, what I'm sure now. A great deal of for an American created bike, if this is the greatest customer care HARLEY DAVIDSON can supply an American citizen following being in business enterprise For the reason that early 1900’s? Possibly they need to check with Japan…. Even now WAITING, ON AUGUST
I'd personally hope that the corporate would do every little thing in their ability to proper these grievances, to be straightforward, I don’t feel that I’ll ever purchase a new bike again for these explanations.
Even right after the fact that I'd documented my dissatisfaction with the general performance on the suspension, then the overall effectiveness of Huntington Seaside’s company Division acerbated from the habits or there Services Supervisor, direct me to feel that they ended up as well incompetent for me to carry out organization with.
It looks like you bought taken advantage of by a shrewd salesman. You mentioned that you just had been confident that when you had a lowering package set up and handlebar adjustment carried out your feet would reach the pedals (pegs). I'm assuming you have ahead pegs mainly because if you could possibly contact the ground along with your ft, you can attain mid-position pegs.
I have CORROSION on some components like entrance fork, mirror, freeway peg… I advised this concern for the dealer in Istanbul. They took the bicycle from my garage. They try to scrub the corrosion, Nonetheless they thoroughly remove the chrome coat from my mirrors and because of that demolution they didn’t attempt to clean the freeway pegs extra. They said that there's a Challenge ABOUT CHROME COATING. They wrote it to europen warranty center.
Advised daily by me that Harley is no more a brand of heritage but just one of greed ,so listen to me now ,resolve or replace this in trip equipped bike I’m shelling out also greenback to u for ! I greedy promote outs listen to me yet
Oct 19, 2015 at 2:fifty pm I happen to be disabled veteran For some time and have not asked any individual for something right before. But I want assist with my property and can not receive the v.a. to assist. I'm often denied the grant to fix my household. I am an amputee and possess Another serious challenges. I digress, pardon?
Referred to as for your warranty and Service Manager to deal with this failure, Incidentally it’s difficult for me to realize why HD HAS NOT road assistance at any location in Mexico, the bicycle returned to me just after just one 7 days Together with the same problem.
August 31, 2015 at 11:19 am The sad element about all of this lousy support from the Harley dealership is just not isolated. I are in check here Orlando, Florida and Now we have two dealerships from the adjacent county, a single decent, one other not much. The 1 in Orlando is awful. So, I'm beginning to feel that the provider departments for Harley dealerships all over the state suck.